Kaiser Permanente - California: In order to get a human, after pressing *, you...
A Kaiser Permanente - California customer review by GetHuman user ~johnathlon from November 15th, 2017
Background on ~johnathlon's case
GetHuman: ~johnathlon - can you tell our other Kaiser Permanente - California customers when your case took place?
~johnathlon: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Kaiser Permanente - California, and if so, how?
GetHuman: And which of these common Kaiser Permanente - California customer issues best describes the reason you wanted to talk to them?
(Shows ~johnathlon a list of common Kaiser Permanente - California problems)
~johnathlon: "Update account information" was why I was trying to call.
~johnathlon's review of Kaiser Permanente - California customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~johnathlon: In order to get a human, after pressing *, you need to input your medical record number. After doing so, I got a human immediately.
GetHuman: Let's quantify your experience contacting Kaiser Permanente - California. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - California problem?
~johnathlon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~johnathlon: I'd give them a five out of five on communication.
GetHuman: And what about Kaiser Permanente - California's ability to quickly and effectively address your problem?
~johnathlon: For that I would say two out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - California customers?
~johnathlon: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~johnathlon taken from his Kaiser Permanente - California customer service problem that occurred on November 11th, 2017.