Kaiser Permanente - California: endless loops of automated messages. phone numb...
A Kaiser Permanente - California customer review by GetHuman user GetHuman-183596 from October 31st, 2017
Background on GetHuman-183596's case
GetHuman: GetHuman-183596 - can you tell our other Kaiser Permanente - California customers when your case took place?
GetHuman-183596: Sure. It was morning, on October 27th.
GetHuman: Did you reach out to Kaiser Permanente - California, and if so, how?
GetHuman: And which of these common Kaiser Permanente - California customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-183596 a list of common Kaiser Permanente - California problems)
GetHuman-183596: "Make/Chase a claim" was why I was trying to call.
GetHuman-183596's review of Kaiser Permanente - California customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-183596: endless loops of automated messages. phone number posting on KP.org site only addresses limited concerns. Dept phone numbers are really hard to find. Appointments can only be made from directly calling the dept -- which found is hard to find out - while visiting their site. takes * calls just to find the correct numbers to call
GetHuman: Let's quantify your experience contacting Kaiser Permanente - California. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - California problem?
GetHuman-183596: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-183596: I'd give them a three out of five on communication.
GetHuman: And what about Kaiser Permanente - California's ability to quickly and effectively address your problem?
GetHuman-183596: For that I would say four out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - California customers?
GetHuman-183596: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-183596 taken from his Kaiser Permanente - California customer service problem that occurred on October 27th, 2017.