Kansas City Star: Credit card was compromised so called Star to a...
A Kansas City Star customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Kansas City Star customers when your case took place?
~Anonymous: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Kansas City Star, and if so, how?
GetHuman: And which of these common Kansas City Star customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Kansas City Star problems)
~Anonymous: "Complaint" was why I was trying to call.
~Anonymous's review of Kansas City Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Kansas City Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Credit card was compromised so called Star to ask when the next pymt was going to be taken out and wanted to give them another credit card no. Rep. didn't understand question and was on phone ** min. before talking to mgr. One mo. later get a bill saying rate is going way up. Not paying for this type of customer service.
GetHuman: Let's quantify your experience contacting Kansas City Star. On a scale of 1 to 5, how easy is it go get help on a Kansas City Star problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Kansas City Star's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Kansas City Star customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Kansas City Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Kansas City Star customer service problem that occurred on November 12th, 2017.