Kansas City Star: I called to inquire as to why the current onlin...
A Kansas City Star customer review by GetHuman user GetHuman-139625 from November 16th, 2017
Background on GetHuman-139625's case
GetHuman: GetHuman-139625 - can you tell our other Kansas City Star customers when your case took place?
GetHuman-139625: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to Kansas City Star, and if so, how?
GetHuman: And which of these common Kansas City Star customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-139625 a list of common Kansas City Star problems)
GetHuman-139625: "Delivery problem" was why I was trying to call.
GetHuman-139625's review of Kansas City Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Kansas City Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-139625: I called to inquire as to why the current online Kansas City Star Entertainment TV Guide (starting June *) was not showing the current week. The person I spoke with clearly did not understand the problem and kept telling me that if I didn't have an online Kansas City Star I couldn't view it. I have been looking at updated versions for months.
GetHuman: Let's quantify your experience contacting Kansas City Star. On a scale of 1 to 5, how easy is it go get help on a Kansas City Star problem?
GetHuman-139625: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-139625: I'd give them a three out of five on communication.
GetHuman: And what about Kansas City Star's ability to quickly and effectively address your problem?
GetHuman-139625: For that I would say two out of five.
GetHuman: And finally- any advice for other Kansas City Star customers?
GetHuman-139625: Call them early in the day or late. Don't forget any personal or account information you might need for Kansas City Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-139625 taken from his Kansas City Star customer service problem that occurred on November 7th, 2017.