Kansas City Star: I had to call twice, the robot tried to have me...
A Kansas City Star customer review by GetHuman user GetHuman-139126 from November 13th, 2017
Background on GetHuman-139126's case
GetHuman: GetHuman-139126 - can you tell our other Kansas City Star customers when your case took place?
GetHuman-139126: Sure. It was evening, on November 9th.
GetHuman: Did you reach out to Kansas City Star, and if so, how?
GetHuman: And which of these common Kansas City Star customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-139126 a list of common Kansas City Star problems)
GetHuman-139126: "Cancel subscription" was why I was trying to call.
GetHuman-139126's review of Kansas City Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Kansas City Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-139126: I had to call twice, the robot tried to have me use voice response which was terrible asked for "* digit zip and phone number" but when I digitized these in with the key pad, it wouldn't take it. Then it hung up. * digit zip? wtf? first * last *, then pound in * digit phone (no AC?) I finally got a human and renewed
GetHuman: Let's quantify your experience contacting Kansas City Star. On a scale of 1 to 5, how easy is it go get help on a Kansas City Star problem?
GetHuman-139126: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-139126: I'd give them a two out of five on communication.
GetHuman: And what about Kansas City Star's ability to quickly and effectively address your problem?
GetHuman-139126: For that I would say one out of five.
GetHuman: And finally- any advice for other Kansas City Star customers?
GetHuman-139126: Call them early in the day or late. Don't forget any personal or account information you might need for Kansas City Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-139126 taken from his Kansas City Star customer service problem that occurred on November 9th, 2017.