Kansas City Star: They can't associate your information with your...
A Kansas City Star customer review by GetHuman user ~unhappy reader from November 18th, 2017
Background on ~unhappy reader's case
GetHuman: ~unhappy reader - can you tell our other Kansas City Star customers when your case took place?
~unhappy reader: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Kansas City Star, and if so, how?
GetHuman: And which of these common Kansas City Star customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy reader a list of common Kansas City Star problems)
~unhappy reader: "Delivery problem" was why I was trying to call.
~unhappy reader's review of Kansas City Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Kansas City Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy reader: They can't associate your information with your subscription in their automated system. That requires you to talk to a person. They're always busy or gone for the day. This is an ongoing problem.
GetHuman: Let's quantify your experience contacting Kansas City Star. On a scale of 1 to 5, how easy is it go get help on a Kansas City Star problem?
~unhappy reader: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy reader: I'd give them a one out of five on communication.
GetHuman: And what about Kansas City Star's ability to quickly and effectively address your problem?
~unhappy reader: For that I would say two out of five.
GetHuman: And finally- any advice for other Kansas City Star customers?
~unhappy reader: Call them early in the day or late. Don't forget any personal or account information you might need for Kansas City Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy reader taken from his Kansas City Star customer service problem that occurred on November 11th, 2017.