Kansas City Star: sunday delivery is poor.* times no paper,then w...
A Kansas City Star customer review by GetHuman user ~anita dehm from November 13th, 2017
Background on ~anita dehm's case
GetHuman: ~anita dehm - can you tell our other Kansas City Star customers when your case took place?
~anita dehm: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Kansas City Star, and if so, how?
GetHuman: And which of these common Kansas City Star customer issues best describes the reason you wanted to talk to them?
(Shows ~anita dehm a list of common Kansas City Star problems)
~anita dehm: "Cancel subscription" was why I was trying to call.
~anita dehm's review of Kansas City Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Kansas City Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anita dehm: sunday delivery is poor.* times no paper,then wet paper and throwed out of bag all over driveway, last week * sets of ads, this week no ads, one front section and sports thats all they gave us. now i am getting calls from phone number ***-***-****. saying they are k.c. star and we have not paid out bill. the check cleared the bank **-**. This Sunday carrier is just picking on us because we have complained. either get it stopped or we will have to stop our paper. After all, the Sunday paper is the one everyone looks forward to. I have waited ** minutes today for a reply on the phone line, i think you need more help if you have this many complaints. john dehm, *** south church circle, olathe kansas ***-***-**** or ***-***-****
GetHuman: Let's quantify your experience contacting Kansas City Star. On a scale of 1 to 5, how easy is it go get help on a Kansas City Star problem?
~anita dehm: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anita dehm: I'd give them a four out of five on communication.
GetHuman: And what about Kansas City Star's ability to quickly and effectively address your problem?
~anita dehm: For that I would say five out of five.
GetHuman: And finally- any advice for other Kansas City Star customers?
~anita dehm: Call them early in the day or late. Don't forget any personal or account information you might need for Kansas City Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anita dehm taken from his Kansas City Star customer service problem that occurred on November 9th, 2017.