Kay Jewelers: Horrible costumer experience

A Kay Jewelers customer review by GetHuman user GetHuman-xocalei from November 30th, 2017

Background on GetHuman-xocalei's case

GetHuman: GetHuman-xocalei - can you tell our other Kay Jewelers customers when your case took place?
GetHuman-xocalei: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Kay Jewelers, and if so, how?
GetHuman-xocalei: I used the 800-527-8029 number I found for on the GetHuman Kay Jewelers customer phone number page I was on: Kay Jewelers Customer Service Phone Number
GetHuman: And which of these common Kay Jewelers customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-xocalei a list of common Kay Jewelers problems)
GetHuman-xocalei: "Returns" was why I was trying to call.

GetHuman-xocalei's review of Kay Jewelers customer service

GetHuman: So how would you sum up your experience for GetHuman's Kay Jewelers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-xocalei: Horrible costumer experience
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-xocalei: I'm just emailing you to let you know about the horrible costumer experience I had lastnight while at your monroeville location. I was picking up a ring that my sister and I had bought our mother for Christmas. All I had asked was if I was able to pick it up beings it was in my sisters name that's it. The women helping me didn't know the answer so she had asked the women next to her named lori who had also been helping a costumer at that exact moment. All she had to tell me was I'm sorry you have to be the person who purchased the ring and have the yellow receipt. Instead she was so rude with an attitude basically saying she can't help me at all and there's nothing she can do about it beings I'm not the one who purchased in infront of everyone in the store it's one thing to tell me nicely that I can't be the person to pick it up but to have such a horrible attitude infront of everyone and the costumer she was also dealing with is horrible. I've shopped at Kay forever especially that location I will never come back there!
GetHuman: Let's quantify your experience contacting Kay Jewelers. On a scale of 1 to 5, how easy is it go get help on a Kay Jewelers problem?
GetHuman-xocalei: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-xocalei: I'd give them a five out of five on communication.
GetHuman: And what about Kay Jewelers's ability to quickly and effectively address your problem?
GetHuman-xocalei: For that I would say three out of five.
GetHuman: And finally- any advice for other Kay Jewelers customers?
GetHuman-xocalei: Call them early in the day or late. Don't forget any personal or account information you might need for Kay Jewelers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-xocalei taken from his Kay Jewelers customer service problem that occurred on November 22nd, 2017.

Kay Jewelers

5.00 of 5 stars | 14 reviews

GetHuman-xocalei's Kay Jewelers Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kay Jewelers, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kay Jewelers in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!