Kay Jewelers: House broken into an engagement ring stolen. He...
A Kay Jewelers customer review by GetHuman user GetHuman-sarakir from December 1st, 2017
Background on GetHuman-sarakir's case
GetHuman: GetHuman-sarakir - can you tell our other Kay Jewelers customers when your case took place?
GetHuman-sarakir: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Kay Jewelers, and if so, how?
GetHuman: And which of these common Kay Jewelers customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sarakir a list of common Kay Jewelers problems)
GetHuman-sarakir: "Cancel order" was why I was trying to call.
GetHuman-sarakir's review of Kay Jewelers customer service
GetHuman: So how would you sum up your experience for GetHuman's Kay Jewelers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sarakir: House broken into an engagement ring stolen. Heartbroken
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-sarakir: I am sure there is nothing you can do. But I have brought my rings in every * months for inspection. An I am heartbroken that I no longer have my engagement ring. An I can not afford to replace it right now. Is there anything you can do to help?
GetHuman: Let's quantify your experience contacting Kay Jewelers. On a scale of 1 to 5, how easy is it go get help on a Kay Jewelers problem?
GetHuman-sarakir: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sarakir: I'd give them a five out of five on communication.
GetHuman: And what about Kay Jewelers's ability to quickly and effectively address your problem?
GetHuman-sarakir: For that I would say five out of five.
GetHuman: And finally- any advice for other Kay Jewelers customers?
GetHuman-sarakir: Call them early in the day or late. Don't forget any personal or account information you might need for Kay Jewelers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sarakir taken from his Kay Jewelers customer service problem that occurred on November 24th, 2017.