Kay Jewelers: complaint

A Kay Jewelers customer review by GetHuman user GetHuman-couponi from November 30th, 2017

Background on GetHuman-couponi's case

GetHuman: GetHuman-couponi - can you tell our other Kay Jewelers customers when your case took place?
GetHuman-couponi: Yes I can. It was evening, on November 25th.
GetHuman: Did you reach out to Kay Jewelers, and if so, how?
GetHuman-couponi: I used the 800-527-8029 number I found for on the GetHuman Kay Jewelers customer phone number page I was on: Kay Jewelers Customer Service Phone Number
GetHuman: And which of these common Kay Jewelers customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-couponi a list of common Kay Jewelers problems)
GetHuman-couponi: "Cancel order" was why I was trying to call.

GetHuman-couponi's review of Kay Jewelers customer service

GetHuman: So how would you sum up your experience for GetHuman's Kay Jewelers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-couponi: complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-couponi: I will NEVER SHOP AY KAY AGAIN!!!*There was a special on * items $**.** for a ring or necklace. They ran out and offered me a Rain Check. I have been call the store since Sept to check the status My husband is a disabled vet and we have to plan our Christmas far out in advance since we only get paid once a month.*I spoke with someone week before Thanksgiving, she said they are coming in. I said will I get them before Christmas.. Oh of course..*I called on Sat spoke with a sales person that said they had no rain check for me.. SMH!! I asked him to have the manager call me back.. He said she will call me back sat..No call from The Manager, so I called Corp office.. they spoke with the manager to say she will call me back Sunday.. Well still NO call.. So I had to order something from another store to get in before Christmas.. So I wanted Corp to know exactly how their customers are treated in these store.. I run a local coupon group and many others didn't get their Rain Checks either. I was the one that recommend this sale to all *k members. That looks bad on me!!*So they said the Manager wants you to call her..*I just got off the phone from her to say I'm so sorry this was all our mistake. I do have the items in now for you.. Umm... OK but I had to order other items for gifts to make sure they are here for Christmas.. She had the never to say return them and I will allow you to buy these. EXCUSE ME!!*That's all you can offer me after I got the run around for months from your store. *I already used the money we saved for those items to buy something else.. Did you not here me my husband only gets paid once a month because he is a disabled Vet. .. we don't even have the items I ordered in yet.. *I mean not even this was our mistake, let me give you a gift card for your next purchase or anything. I was in Shock for the lack of customers services.. Only worried about making a dollar.. and Didn't care about their loyal customers that share their deals with *k members and that's why they were sold out..*The store is in Jacksonville Florida in River City ******Melissa Harcus****** Shark Rd west*Jacksonville, FL ****************
GetHuman: Let's quantify your experience contacting Kay Jewelers. On a scale of 1 to 5, how easy is it go get help on a Kay Jewelers problem?
GetHuman-couponi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-couponi: I'd give them a five out of five on communication.
GetHuman: And what about Kay Jewelers's ability to quickly and effectively address your problem?
GetHuman-couponi: For that I would say five out of five.
GetHuman: And finally- any advice for other Kay Jewelers customers?
GetHuman-couponi: Call them early in the day or late. Don't forget any personal or account information you might need for Kay Jewelers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-couponi taken from his Kay Jewelers customer service problem that occurred on November 25th, 2017.

Kay Jewelers

5.00 of 5 stars | 14 reviews

GetHuman-couponi's Kay Jewelers Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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