Kay Jewelers: My sister, bought a beautiful ring and we went...

A Kay Jewelers customer review by GetHuman user ~kwoodsverydisappointedwkays.co from November 17th, 2017

Background on ~kwoodsverydisappointedwkays.co's case

GetHuman: ~kwoodsverydisappointedwkays.co - can you tell our other Kay Jewelers customers when your case took place?
~kwoodsverydisappointedwkays.co: Yeah. It was late at night, on November 10th.
GetHuman: Did you reach out to Kay Jewelers, and if so, how?
~kwoodsverydisappointedwkays.co: I used the 800-527-8029 number I found for on the GetHuman Kay Jewelers customer phone number page I was on: Kay Jewelers Customer Service Phone Number
GetHuman: And which of these common Kay Jewelers customer issues best describes the reason you wanted to talk to them?
(Shows ~kwoodsverydisappointedwkays.co a list of common Kay Jewelers problems)
~kwoodsverydisappointedwkays.co: "Cancel order" was why I was trying to call.

~kwoodsverydisappointedwkays.co's review of Kay Jewelers customer service

GetHuman: So how would you sum up your experience for GetHuman's Kay Jewelers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kwoodsverydisappointedwkays.co: My sister, bought a beautiful ring and we went in and had it inspected, being responsible, BIG mistake. They had to send it off to repair it. When it came back within ** minutes she had lost the diamond out of it!!And while they do honor the warranty, she **$, and they replaced the **K gold with ** K!! The manager, who we actually thought was TREATING us right n we could trust. Its been * months and the manager actually walked out after god knows why? Now they are saying it will take another *** weeks to get it back. She will be without her ring for about * months and have no remorse, said I ccn call corporate as we were extremely upset over how we were mistreated after spending thousands of dollars between her marriage and mine. WOW!! Incredibly rude, arrogant and a waste of time with a, If you dont like it, we got your money charged you me extra *-***$ more for a warranty which you have to have maintained every six months and while this was being maintained. They broke it, said he wo
GetHuman: Let's quantify your experience contacting Kay Jewelers. On a scale of 1 to 5, how easy is it go get help on a Kay Jewelers problem?
~kwoodsverydisappointedwkays.co: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kwoodsverydisappointedwkays.co: I'd give them a five out of five on communication.
GetHuman: And what about Kay Jewelers's ability to quickly and effectively address your problem?
~kwoodsverydisappointedwkays.co: For that I would say five out of five.
GetHuman: And finally- any advice for other Kay Jewelers customers?
~kwoodsverydisappointedwkays.co: Call them early in the day or late. Don't forget any personal or account information you might need for Kay Jewelers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kwoodsverydisappointedwkays.co taken from his Kay Jewelers customer service problem that occurred on November 10th, 2017.

Kay Jewelers

5.00 of 5 stars | 14 reviews

~kwoodsverydisappointedwkays.co's Kay Jewelers Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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