Kay Jewelers: I have been trying to pay my bill via automated...

A Kay Jewelers customer review by GetHuman user ~Lexi from November 18th, 2017

Background on ~Lexi's case

GetHuman: ~Lexi - can you tell our other Kay Jewelers customers when your case took place?
~Lexi: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Kay Jewelers, and if so, how?
~Lexi: I used the 800-527-8029 number I found for on the GetHuman Kay Jewelers customer phone number page I was on: Kay Jewelers Customer Service Phone Number
GetHuman: And which of these common Kay Jewelers customer issues best describes the reason you wanted to talk to them?
(Shows ~Lexi a list of common Kay Jewelers problems)
~Lexi: "Returns" was why I was trying to call.

~Lexi's review of Kay Jewelers customer service

GetHuman: So how would you sum up your experience for GetHuman's Kay Jewelers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lexi: I have been trying to pay my bill via automated service since the **th, it is now the *rd of October. It never get's the numbers right so I spend the time re entering them over and over. Eventually it connects me to someone who says they will gladly assist me with the bill pay, but it will be ** DOLLARS to have them do it. Are you kidding me? I can't do it manually so you want to change me to have a person do it? So then when I say no, they tell me it picks up every noise in the background, so try and call again, this time from the closet where I am alone. Same problems, eventually I make it to where I can enter my credit card number. I enter it * more times because the automated service doesn't understand that numbers have been typed or spoken and eventually it hangs up on me and tells me to call customer care. ***** this i'm about to assume you guys don't want to get paid.
GetHuman: Let's quantify your experience contacting Kay Jewelers. On a scale of 1 to 5, how easy is it go get help on a Kay Jewelers problem?
~Lexi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lexi: I'd give them a five out of five on communication.
GetHuman: And what about Kay Jewelers's ability to quickly and effectively address your problem?
~Lexi: For that I would say five out of five.
GetHuman: And finally- any advice for other Kay Jewelers customers?
~Lexi: Call them early in the day or late. Don't forget any personal or account information you might need for Kay Jewelers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lexi taken from his Kay Jewelers customer service problem that occurred on November 15th, 2017.

Kay Jewelers

5.00 of 5 stars | 14 reviews

~Lexi's Kay Jewelers Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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