Kobo Books: very excellent service. methodical organized wa...
A Kobo Books customer review by GetHuman user ~from Canada from November 21st, 2017
Background on ~from Canada's case
GetHuman: ~from Canada - can you tell our other Kobo Books customers when your case took place?
~from Canada: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows ~from Canada a list of common Kobo Books problems)
~from Canada: "Make a purchase" was why I was trying to contact.
~from Canada's review of Kobo Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~from Canada: very excellent service. methodical organized way of resolving my issue. Thank you so much for your efforts.
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
~from Canada: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~from Canada: I'd give them a five out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
~from Canada: For that I would say one out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
~from Canada: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~from Canada taken from his Kobo Books customer service problem that occurred on November 13th, 2017.