Kohl's: i'm so ove not being able to get my problem fix...
A Kohl's customer review by GetHuman user ~grekturk from November 26th, 2017
Background on ~grekturk's case
GetHuman: ~grekturk - can you tell our other Kohl's customers when your case took place?
~grekturk: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Kohl's, and if so, how?
GetHuman: And which of these common Kohl's customer issues best describes the reason you wanted to talk to them?
(Shows ~grekturk a list of common Kohl's problems)
~grekturk: "Complaint" was why I was trying to call.
~grekturk's review of Kohl's customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohl's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grekturk: i'm so ove not being able to get my problem fixed, the stoe tells me to call customer service, customer service tells me I need to go to the store they have to fix it and giv me the adjustment, * trips and about * phon calls still no resolve, back to Macy's and Elder Beerman I retun to be a loyal customer again!!!!!!!!!
GetHuman: Let's quantify your experience contacting Kohl's. On a scale of 1 to 5, how easy is it go get help on a Kohl's problem?
~grekturk: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grekturk: I'd give them a two out of five on communication.
GetHuman: And what about Kohl's's ability to quickly and effectively address your problem?
~grekturk: For that I would say five out of five.
GetHuman: And finally- any advice for other Kohl's customers?
~grekturk: Call them early in the day or late. Don't forget any personal or account information you might need for Kohl's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grekturk taken from his Kohl's customer service problem that occurred on November 18th, 2017.