Kohl's: on the chat line,the girl i spoke to was very h...
A Kohl's customer review by GetHuman user ~grl2068 from November 27th, 2017
Background on ~grl2068's case
GetHuman: ~grl2068 - can you tell our other Kohl's customers when your case took place?
~grl2068: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Kohl's, and if so, how?
GetHuman: And which of these common Kohl's customer issues best describes the reason you wanted to talk to them?
(Shows ~grl2068 a list of common Kohl's problems)
~grl2068: "Track an Order" was why I was trying to call.
~grl2068's review of Kohl's customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohl's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grl2068: on the chat line,the girl i spoke to was very helpfull, she saw that we had never gotten our rebate, she said another would be sent in * to ** days. i have now waited * *** months. i am not receiving any help from emails, just sent to tel. numbers that are computers and of no help.
GetHuman: Let's quantify your experience contacting Kohl's. On a scale of 1 to 5, how easy is it go get help on a Kohl's problem?
~grl2068: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grl2068: I'd give them a one out of five on communication.
GetHuman: And what about Kohl's's ability to quickly and effectively address your problem?
~grl2068: For that I would say two out of five.
GetHuman: And finally- any advice for other Kohl's customers?
~grl2068: Call them early in the day or late. Don't forget any personal or account information you might need for Kohl's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grl2068 taken from his Kohl's customer service problem that occurred on November 23rd, 2017.