Kohler: My service no. ******* Outstanding service fro...
A Kohler customer review by GetHuman user ~carroll Johnson from November 21st, 2017
Background on ~carroll Johnson's case
GetHuman: ~carroll Johnson - can you tell our other Kohler customers when your case took place?
~carroll Johnson: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Kohler, and if so, how?
GetHuman: And which of these common Kohler customer issues best describes the reason you wanted to talk to them?
(Shows ~carroll Johnson a list of common Kohler problems)
~carroll Johnson: "Where to buy" was why I was trying to call.
~carroll Johnson's review of Kohler customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohler customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carroll Johnson: My service no. ******* Outstanding service from Jackie, Chuck,Karen,Alexis and Angie. I started from scratch with ** yr. old shower fixtures with no model no. or part nos. and they were able to ship me the right parts. They were the best customer service group I have ever dealt with.
GetHuman: Let's quantify your experience contacting Kohler. On a scale of 1 to 5, how easy is it go get help on a Kohler problem?
~carroll Johnson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carroll Johnson: I'd give them a four out of five on communication.
GetHuman: And what about Kohler's ability to quickly and effectively address your problem?
~carroll Johnson: For that I would say one out of five.
GetHuman: And finally- any advice for other Kohler customers?
~carroll Johnson: Call them early in the day or late. Don't forget any personal or account information you might need for Kohler to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carroll Johnson taken from his Kohler customer service problem that occurred on November 11th, 2017.