Kohler: Spoke to Amber was most helpful and replaced a...
A Kohler customer review by GetHuman user ~plumber1 from November 22nd, 2017
Background on ~plumber1's case
GetHuman: ~plumber1 - can you tell our other Kohler customers when your case took place?
~plumber1: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Kohler, and if so, how?
GetHuman: And which of these common Kohler customer issues best describes the reason you wanted to talk to them?
(Shows ~plumber1 a list of common Kohler problems)
~plumber1: "Technical support" was why I was trying to call.
~plumber1's review of Kohler customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohler customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~plumber1: Spoke to Amber was most helpful and replaced a part even though it was * weeks out of warranty. Great customer service.
GetHuman: Let's quantify your experience contacting Kohler. On a scale of 1 to 5, how easy is it go get help on a Kohler problem?
~plumber1: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~plumber1: I'd give them a two out of five on communication.
GetHuman: And what about Kohler's ability to quickly and effectively address your problem?
~plumber1: For that I would say three out of five.
GetHuman: And finally- any advice for other Kohler customers?
~plumber1: Call them early in the day or late. Don't forget any personal or account information you might need for Kohler to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~plumber1 taken from his Kohler customer service problem that occurred on November 13th, 2017.