Kohler: The person I spoke to me did not seem complete...

A Kohler customer review by GetHuman user ~Lulumama from November 20th, 2017

Background on ~Lulumama's case

GetHuman: ~Lulumama - can you tell our other Kohler customers when your case took place?
~Lulumama: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Kohler, and if so, how?
~Lulumama: I used the 800-456-4537 number I found for on the GetHuman Kohler customer phone number page I was on: Kohler Customer Service Phone Number
GetHuman: And which of these common Kohler customer issues best describes the reason you wanted to talk to them?
(Shows ~Lulumama a list of common Kohler problems)
~Lulumama: "Technical support" was why I was trying to call.

~Lulumama's review of Kohler customer service

GetHuman: So how would you sum up your experience for GetHuman's Kohler customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lulumama: The person I spoke to me did not seem completely engaged with me. Perhaps she was texting or talking to someone else at the same time. Supposedly, Kohler stands behind their products* however, before she even asked me how old the product was, she indicated that it would not be covered under warranty. I was not and am not impressed. I probably will not ever purchase Kohler products again. I purchased Kohler because of their "replacement guarantee," which, apparently, does not exist. It's very nice stuff, though. I got my question answered, but it was very difficult, and I did not like the answer.
GetHuman: Let's quantify your experience contacting Kohler. On a scale of 1 to 5, how easy is it go get help on a Kohler problem?
~Lulumama: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lulumama: I'd give them a five out of five on communication.
GetHuman: And what about Kohler's ability to quickly and effectively address your problem?
~Lulumama: For that I would say three out of five.
GetHuman: And finally- any advice for other Kohler customers?
~Lulumama: Call them early in the day or late. Don't forget any personal or account information you might need for Kohler to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lulumama taken from his Kohler customer service problem that occurred on November 17th, 2017.

Kohler

3.33 of 5 stars | 55 reviews

~Lulumama's Kohler Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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