Konica Minolta: Did not help me. Kept askingme for my address a...

A Konica Minolta customer review by GetHuman user GetHuman-140479 from November 25th, 2017

Background on GetHuman-140479's case

GetHuman: GetHuman-140479 - can you tell our other Konica Minolta customers when your case took place?
GetHuman-140479: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Konica Minolta, and if so, how?
GetHuman-140479: I used the 877-778-2687 number I found for on the GetHuman Konica Minolta customer phone number page I was on: Konica Minolta Customer Service Phone Number
GetHuman: And which of these common Konica Minolta customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140479 a list of common Konica Minolta problems)
GetHuman-140479: "Technical support" was why I was trying to call.

GetHuman-140479's review of Konica Minolta customer service

GetHuman: So how would you sum up your experience for GetHuman's Konica Minolta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140479: Did not help me. Kept askingme for my address and phone number and account number which I did not have. I simply was asking about what is the part number and how to order a printer cable. Refused to help me or give me any contact info.
GetHuman: Let's quantify your experience contacting Konica Minolta. On a scale of 1 to 5, how easy is it go get help on a Konica Minolta problem?
GetHuman-140479: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140479: I'd give them a three out of five on communication.
GetHuman: And what about Konica Minolta's ability to quickly and effectively address your problem?
GetHuman-140479: For that I would say two out of five.
GetHuman: And finally- any advice for other Konica Minolta customers?
GetHuman-140479: Call them early in the day or late. Don't forget any personal or account information you might need for Konica Minolta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140479 taken from his Konica Minolta customer service problem that occurred on November 23rd, 2017.

Konica Minolta

2.00 of 5 stars | 24 reviews

GetHuman-140479's Konica Minolta Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Konica Minolta, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Konica Minolta in any way.

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