Konica Minolta: got stuck in an automated phone tree and then w...
A Konica Minolta customer review by GetHuman user GetHuman-46189 from November 27th, 2017
Background on GetHuman-46189's case
GetHuman: GetHuman-46189 - can you tell our other Konica Minolta customers when your case took place?
GetHuman-46189: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Konica Minolta, and if so, how?
GetHuman: And which of these common Konica Minolta customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-46189 a list of common Konica Minolta problems)
GetHuman-46189: "Technical support" was why I was trying to call.
GetHuman-46189's review of Konica Minolta customer service
GetHuman: So how would you sum up your experience for GetHuman's Konica Minolta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-46189: got stuck in an automated phone tree and then was disconnected without resolving my problem...very frustrating
GetHuman: Let's quantify your experience contacting Konica Minolta. On a scale of 1 to 5, how easy is it go get help on a Konica Minolta problem?
GetHuman-46189: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-46189: I'd give them a three out of five on communication.
GetHuman: And what about Konica Minolta's ability to quickly and effectively address your problem?
GetHuman-46189: For that I would say four out of five.
GetHuman: And finally- any advice for other Konica Minolta customers?
GetHuman-46189: Call them early in the day or late. Don't forget any personal or account information you might need for Konica Minolta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-46189 taken from his Konica Minolta customer service problem that occurred on November 22nd, 2017.