Korean Air: Agent could not hear me although I could hear h...
A Korean Air customer review by GetHuman user ~anonymous from November 24th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Korean Air customers when your case took place?
~anonymous: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Korean Air, and if so, how?
GetHuman: And which of these common Korean Air customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Korean Air problems)
~anonymous: "Frequent flyer program" was why I was trying to call.
~anonymous's review of Korean Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Korean Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Agent could not hear me although I could hear her perfectly. I finally hung up and am trying again. The person who is getting a message that the system is down must be calling a different number.
GetHuman: Let's quantify your experience contacting Korean Air. On a scale of 1 to 5, how easy is it go get help on a Korean Air problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Korean Air's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Korean Air customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Korean Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Korean Air customer service problem that occurred on November 16th, 2017.