Korean Air: very sad i could not use my handset or use er p...

A Korean Air customer review by GetHuman user GetHuman-jofrholm from December 2nd, 2017

Background on GetHuman-jofrholm's case

GetHuman: GetHuman-jofrholm - can you tell our other Korean Air customers when your case took place?
GetHuman-jofrholm: Yeah. It was morning, on November 27th.
GetHuman: Did you reach out to Korean Air, and if so, how?
GetHuman-jofrholm: I used the 800-438-5000 number I found for on the GetHuman Korean Air customer phone number page I was on: Korean Air Customer Service Phone Number
GetHuman: And which of these common Korean Air customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jofrholm a list of common Korean Air problems)
GetHuman-jofrholm: "Frequent flyer program" was why I was trying to call.

GetHuman-jofrholm's review of Korean Air customer service

GetHuman: So how would you sum up your experience for GetHuman's Korean Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jofrholm: very sad i could not use my handset or use er phones to watch tv. crew rebooted but only solved the problem * minutes before landing
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-jofrholm: could not watch or hear through ear phones on return flight from seoul to london
GetHuman: Let's quantify your experience contacting Korean Air. On a scale of 1 to 5, how easy is it go get help on a Korean Air problem?
GetHuman-jofrholm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jofrholm: I'd give them a five out of five on communication.
GetHuman: And what about Korean Air's ability to quickly and effectively address your problem?
GetHuman-jofrholm: For that I would say five out of five.
GetHuman: And finally- any advice for other Korean Air customers?
GetHuman-jofrholm: Call them early in the day or late. Don't forget any personal or account information you might need for Korean Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jofrholm taken from his Korean Air customer service problem that occurred on November 27th, 2017.

Korean Air

4.00 of 5 stars | 48 reviews

GetHuman-jofrholm's Korean Air Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Korean Air, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Korean Air in any way.

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