Korean Air: Dissatisfied with flight

A Korean Air customer review by GetHuman user GetHuman-henrycjo from December 2nd, 2017

Background on GetHuman-henrycjo's case

GetHuman: GetHuman-henrycjo - can you tell our other Korean Air customers when your case took place?
GetHuman-henrycjo: Sure. It was evening, on November 28th.
GetHuman: Did you reach out to Korean Air, and if so, how?
GetHuman-henrycjo: I used the 800-438-5000 number I found for on the GetHuman Korean Air customer phone number page I was on: Korean Air Customer Service Phone Number
GetHuman: And which of these common Korean Air customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-henrycjo a list of common Korean Air problems)
GetHuman-henrycjo: "Change flight" was why I was trying to call.

GetHuman-henrycjo's review of Korean Air customer service

GetHuman: So how would you sum up your experience for GetHuman's Korean Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-henrycjo: Dissatisfied with flight
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-henrycjo: VERY DISSATISFIED WITH MY FLIGHT FROM ATL TO SEOUL
GetHuman: Let's quantify your experience contacting Korean Air. On a scale of 1 to 5, how easy is it go get help on a Korean Air problem?
GetHuman-henrycjo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-henrycjo: I'd give them a five out of five on communication.
GetHuman: And what about Korean Air's ability to quickly and effectively address your problem?
GetHuman-henrycjo: For that I would say three out of five.
GetHuman: And finally- any advice for other Korean Air customers?
GetHuman-henrycjo: Call them early in the day or late. Don't forget any personal or account information you might need for Korean Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-henrycjo taken from his Korean Air customer service problem that occurred on November 28th, 2017.

Korean Air

4.00 of 5 stars | 48 reviews

GetHuman-henrycjo's Korean Air Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Korean Air, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Korean Air in any way.

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