Korean Air: The customer service representative was very kn...
A Korean Air customer review by GetHuman user ~Pegasus from November 19th, 2017
Background on ~Pegasus's case
GetHuman: ~Pegasus - can you tell our other Korean Air customers when your case took place?
~Pegasus: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Korean Air, and if so, how?
GetHuman: And which of these common Korean Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Pegasus a list of common Korean Air problems)
~Pegasus: "Cancel flight" was why I was trying to call.
~Pegasus's review of Korean Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Korean Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pegasus: The customer service representative was very knowledgeable and courteous. She answered all of my questions and made a few suggestions that proved to be extremely helpful.
GetHuman: Let's quantify your experience contacting Korean Air. On a scale of 1 to 5, how easy is it go get help on a Korean Air problem?
~Pegasus: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pegasus: I'd give them a five out of five on communication.
GetHuman: And what about Korean Air's ability to quickly and effectively address your problem?
~Pegasus: For that I would say four out of five.
GetHuman: And finally- any advice for other Korean Air customers?
~Pegasus: Call them early in the day or late. Don't forget any personal or account information you might need for Korean Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pegasus taken from his Korean Air customer service problem that occurred on November 17th, 2017.