La-Z-Boy: Had issue with furniture that didnt match and h...
A La-Z-Boy customer review by GetHuman user ~ssss from November 14th, 2017
Background on ~ssss's case
GetHuman: ~ssss - can you tell our other La-Z-Boy customers when your case took place?
~ssss: Sure. It was middle of the night, on November 5th.
GetHuman: Did you reach out to La-Z-Boy, and if so, how?
GetHuman: And which of these common La-Z-Boy customer issues best describes the reason you wanted to talk to them?
(Shows ~ssss a list of common La-Z-Boy problems)
~ssss: "Where to buy" was why I was trying to call.
~ssss's review of La-Z-Boy customer service
GetHuman: So how would you sum up your experience for GetHuman's La-Z-Boy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ssss: Had issue with furniture that didnt match and have not recieved an answer in the last ** days, got an answer thru the BBB and the coporation stated thru them that you signed the papers nothing they can do. When you call anyone you just get the run around. Horrible customer service is to good of a word
GetHuman: Let's quantify your experience contacting La-Z-Boy. On a scale of 1 to 5, how easy is it go get help on a La-Z-Boy problem?
~ssss: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ssss: I'd give them a four out of five on communication.
GetHuman: And what about La-Z-Boy's ability to quickly and effectively address your problem?
~ssss: For that I would say one out of five.
GetHuman: And finally- any advice for other La-Z-Boy customers?
~ssss: Call them early in the day or late. Don't forget any personal or account information you might need for La-Z-Boy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ssss taken from his La-Z-Boy customer service problem that occurred on November 5th, 2017.