LabCorp: The computer information given when you call th...
A LabCorp customer review by GetHuman user ~Judith from November 15th, 2017
Background on ~Judith's case
GetHuman: ~Judith - can you tell our other LabCorp customers when your case took place?
~Judith: Sure. It was middle of the night, on November 6th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Judith a list of common LabCorp problems)
~Judith: "I need my results" was why I was trying to call.
~Judith's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Judith: The computer information given when you call the local office number gives an address. But it needs to say "Orange Blossom Mall, Entrance *" because it took me ** minutes of driving around the area to find the Labcorp office. It would be SO SIMPle to add those * words, and I understood from others in the waiting room that everyone had a difficult time finding the new office, since Labcorp moves every few months, it seems.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Judith: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Judith: I'd give them a two out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Judith: For that I would say three out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Judith: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Judith taken from his LabCorp customer service problem that occurred on November 6th, 2017.