Larson Doors: Customer rep was knowledgeable, understood my p...
A Larson Doors customer review by GetHuman user ~Frustrated Screen Door Buyer from November 18th, 2017
Background on ~Frustrated Screen Door Buyer's case
GetHuman: ~Frustrated Screen Door Buyer - can you tell our other Larson Doors customers when your case took place?
~Frustrated Screen Door Buyer: Yeah. It was evening, on November 10th.
GetHuman: Did you reach out to Larson Doors, and if so, how?
GetHuman: And which of these common Larson Doors customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated Screen Door Buyer a list of common Larson Doors problems)
~Frustrated Screen Door Buyer: "Complaint" was why I was trying to call.
~Frustrated Screen Door Buyer's review of Larson Doors customer service
GetHuman: So how would you sum up your experience for GetHuman's Larson Doors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated Screen Door Buyer: Customer rep was knowledgeable, understood my problem, and corrected with an email containing the 'template' I needed right away. Thank God for you guys posting this alternate number... otherwise I never would have gotten through!!!
GetHuman: Let's quantify your experience contacting Larson Doors. On a scale of 1 to 5, how easy is it go get help on a Larson Doors problem?
~Frustrated Screen Door Buyer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated Screen Door Buyer: I'd give them a one out of five on communication.
GetHuman: And what about Larson Doors's ability to quickly and effectively address your problem?
~Frustrated Screen Door Buyer: For that I would say one out of five.
GetHuman: And finally- any advice for other Larson Doors customers?
~Frustrated Screen Door Buyer: Call them early in the day or late. Don't forget any personal or account information you might need for Larson Doors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated Screen Door Buyer taken from his Larson Doors customer service problem that occurred on November 10th, 2017.