Larson Doors: I just spoke to a female CSR at approximately...
A Larson Doors customer review by GetHuman user GetHuman-16740 from November 16th, 2017
Background on GetHuman-16740's case
GetHuman: GetHuman-16740 - can you tell our other Larson Doors customers when your case took place?
GetHuman-16740: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to Larson Doors, and if so, how?
GetHuman: And which of these common Larson Doors customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16740 a list of common Larson Doors problems)
GetHuman-16740: "Warranty claim" was why I was trying to call.
GetHuman-16740's review of Larson Doors customer service
GetHuman: So how would you sum up your experience for GetHuman's Larson Doors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16740: I just spoke to a female CSR at approximately **:** CST on ****. She was absolutely the rudest person I had ever dealt with. I explained that we just order an insert part and it was not working. She told me that it MUST BE that I don't understand the way it should be inserted. I told her that I had * people look at it, and no one could insert it. She offered no resolution and was extremely rude. I will NEVER purchase another LARSON DOOR AGAIN. The quality is terrible and the insert should have never come out in the beginning.
GetHuman: Let's quantify your experience contacting Larson Doors. On a scale of 1 to 5, how easy is it go get help on a Larson Doors problem?
GetHuman-16740: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16740: I'd give them a four out of five on communication.
GetHuman: And what about Larson Doors's ability to quickly and effectively address your problem?
GetHuman-16740: For that I would say three out of five.
GetHuman: And finally- any advice for other Larson Doors customers?
GetHuman-16740: Call them early in the day or late. Don't forget any personal or account information you might need for Larson Doors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16740 taken from his Larson Doors customer service problem that occurred on November 8th, 2017.