Larson Doors: Phone experience was excellent however order fu...
A Larson Doors customer review by GetHuman user ~Manonamission from November 16th, 2017
Background on ~Manonamission's case
GetHuman: ~Manonamission - can you tell our other Larson Doors customers when your case took place?
~Manonamission: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Larson Doors, and if so, how?
GetHuman: And which of these common Larson Doors customer issues best describes the reason you wanted to talk to them?
(Shows ~Manonamission a list of common Larson Doors problems)
~Manonamission: "Repairs" was why I was trying to call.
~Manonamission's review of Larson Doors customer service
GetHuman: So how would you sum up your experience for GetHuman's Larson Doors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Manonamission: Phone experience was excellent however order fulfillment is another story. I ordered a brown hinge rail turned white during shipment.*I again used the special phone number to contact customer support who verified that a brown hinge rail was ordered. They said a brown replacement will be shipped today.**Oh, and yes I have ordered a new Larson door .
GetHuman: Let's quantify your experience contacting Larson Doors. On a scale of 1 to 5, how easy is it go get help on a Larson Doors problem?
~Manonamission: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Manonamission: I'd give them a five out of five on communication.
GetHuman: And what about Larson Doors's ability to quickly and effectively address your problem?
~Manonamission: For that I would say one out of five.
GetHuman: And finally- any advice for other Larson Doors customers?
~Manonamission: Call them early in the day or late. Don't forget any personal or account information you might need for Larson Doors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Manonamission taken from his Larson Doors customer service problem that occurred on November 12th, 2017.