LexisNexis Consumer Center: I was need information and all they could do wa...
A LexisNexis Consumer Center customer review by GetHuman user GetHuman-140062 from November 17th, 2017
Background on GetHuman-140062's case
GetHuman: GetHuman-140062 - can you tell our other LexisNexis Consumer Center customers when your case took place?
GetHuman-140062: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to LexisNexis Consumer Center, and if so, how?
GetHuman: And which of these common LexisNexis Consumer Center customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140062 a list of common LexisNexis Consumer Center problems)
GetHuman-140062: "Cancel service" was why I was trying to call.
GetHuman-140062's review of LexisNexis Consumer Center customer service
GetHuman: So how would you sum up your experience for GetHuman's LexisNexis Consumer Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140062: I was need information and all they could do was refer me to a website, the man assisting could help a bit but give me the website. UIf this is a service ALL employees should know what services you offer
GetHuman: Let's quantify your experience contacting LexisNexis Consumer Center. On a scale of 1 to 5, how easy is it go get help on a LexisNexis Consumer Center problem?
GetHuman-140062: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140062: I'd give them a two out of five on communication.
GetHuman: And what about LexisNexis Consumer Center's ability to quickly and effectively address your problem?
GetHuman-140062: For that I would say three out of five.
GetHuman: And finally- any advice for other LexisNexis Consumer Center customers?
GetHuman-140062: Call them early in the day or late. Don't forget any personal or account information you might need for LexisNexis Consumer Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140062 taken from his LexisNexis Consumer Center customer service problem that occurred on November 11th, 2017.