LexisNexis Consumer Center: Lady on phone for Lexis-Nexis tried to confuse...
A LexisNexis Consumer Center customer review by GetHuman user ~Superbroker from November 20th, 2017
Background on ~Superbroker's case
GetHuman: ~Superbroker - can you tell our other LexisNexis Consumer Center customers when your case took place?
~Superbroker: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to LexisNexis Consumer Center, and if so, how?
GetHuman: And which of these common LexisNexis Consumer Center customer issues best describes the reason you wanted to talk to them?
(Shows ~Superbroker a list of common LexisNexis Consumer Center problems)
~Superbroker: "Setup service" was why I was trying to call.
~Superbroker's review of LexisNexis Consumer Center customer service
GetHuman: So how would you sum up your experience for GetHuman's LexisNexis Consumer Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Superbroker: Lady on phone for Lexis-Nexis tried to confuse me by telling me that I had received everything in their files by getting a "full file disclosure" I told her that I had an Identity Guard Credit Monitoring Service and it had several entries on personal information that Identity Guard said came from Lexis-Nexis. Lady from L-N then said Identity Guard got an "Accra" report and it was not part of "Full File Disclosure" I asked for a copy of the "Accra" report, and she agreed to mail me one.
GetHuman: Let's quantify your experience contacting LexisNexis Consumer Center. On a scale of 1 to 5, how easy is it go get help on a LexisNexis Consumer Center problem?
~Superbroker: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Superbroker: I'd give them a five out of five on communication.
GetHuman: And what about LexisNexis Consumer Center's ability to quickly and effectively address your problem?
~Superbroker: For that I would say four out of five.
GetHuman: And finally- any advice for other LexisNexis Consumer Center customers?
~Superbroker: Call them early in the day or late. Don't forget any personal or account information you might need for LexisNexis Consumer Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Superbroker taken from his LexisNexis Consumer Center customer service problem that occurred on November 17th, 2017.