LinkedIn: What customer service? I don't know how they ex...

A LinkedIn customer review by GetHuman user GetHuman-38005 from November 22nd, 2017

Background on GetHuman-38005's case

GetHuman: GetHuman-38005 - can you tell our other LinkedIn customers when your case took place?
GetHuman-38005: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to LinkedIn, and if so, how?
GetHuman-38005: I used a twitter page I found on the GetHuman LinkedIn customer service contact info page: Contact LinkedIn Customer Service
GetHuman: And which of these common LinkedIn customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-38005 a list of common LinkedIn problems)
GetHuman-38005: "Change plan" was why I was trying to contact.

GetHuman-38005's review of LinkedIn customer service

GetHuman: So how would you sum up your experience for GetHuman's LinkedIn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-38005: What customer service? I don't know how they expect to operate a business with ***,***,*** plus subscribers if there is no customer service help to address issues with billing and their website. I tried to email customer support, and they still have not helped me resolved the issue I initially contacted them about.
GetHuman: Let's quantify your experience contacting LinkedIn. On a scale of 1 to 5, how easy is it go get help on a LinkedIn problem?
GetHuman-38005: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-38005: I'd give them a one out of five on communication.
GetHuman: And what about LinkedIn's ability to quickly and effectively address your problem?
GetHuman-38005: For that I would say two out of five.
GetHuman: And finally- any advice for other LinkedIn customers?
GetHuman-38005: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for LinkedIn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-38005 taken from his LinkedIn customer service problem that occurred on November 17th, 2017.

LinkedIn

1.56 of 5 stars | 159 reviews

GetHuman-38005's LinkedIn Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like LinkedIn, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with LinkedIn in any way.

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