LivingSocial: **** Black Finn Martini Tasting served *oz drin...

A LivingSocial customer review by GetHuman user GetHuman-robert_ from November 29th, 2017

Background on GetHuman-robert_'s case

GetHuman: GetHuman-robert_ - can you tell our other LivingSocial customers when your case took place?
GetHuman-robert_: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to LivingSocial, and if so, how?
GetHuman-robert_: I used the 202-400-2100 number I found for on the GetHuman LivingSocial customer phone number page I was on: LivingSocial Customer Service Phone Number
GetHuman: And which of these common LivingSocial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-robert_ a list of common LivingSocial problems)
GetHuman-robert_: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-robert_'s review of LivingSocial customer service

GetHuman: So how would you sum up your experience for GetHuman's LivingSocial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-robert_: **** Black Finn Martini Tasting served *oz drinks vs the * oz as advertised. Bad BAIT & SWITCH!!!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-robert_: I bought the deal based on * x * oz martinis for each of the two of us. To only get five drinks each served in clearly marked * oz glasses makes me feel cheated. They didn't even have a copy of the deal on hand to reference. I can send you a PDF of the original ad if you would like. Is this the way businesses get things done, advertise one thing and then deliver less than what was sold and hope that no one complains. Truly disappointing. Feel free to check with Black Finn--I'm sure that they will admit it. If I knew that there would only be * x * oz drinks, I would have never bought it. How do you resolve this?
GetHuman: Let's quantify your experience contacting LivingSocial. On a scale of 1 to 5, how easy is it go get help on a LivingSocial problem?
GetHuman-robert_: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-robert_: I'd give them a one out of five on communication.
GetHuman: And what about LivingSocial's ability to quickly and effectively address your problem?
GetHuman-robert_: For that I would say five out of five.
GetHuman: And finally- any advice for other LivingSocial customers?
GetHuman-robert_: Call them early in the day or late. Don't forget any personal or account information you might need for LivingSocial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-robert_ taken from his LivingSocial customer service problem that occurred on November 21st, 2017.


3.43 of 5 stars | 74 reviews

GetHuman-robert_'s LivingSocial Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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