LivingSocial: Clarification for COSTCO Membership deal
A LivingSocial customer review by GetHuman user GetHuman-dienerla from December 1st, 2017
Background on GetHuman-dienerla's case
GetHuman: GetHuman-dienerla - can you tell our other LivingSocial customers when your case took place?
GetHuman-dienerla: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to LivingSocial, and if so, how?
GetHuman: And which of these common LivingSocial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-dienerla a list of common LivingSocial problems)
GetHuman-dienerla: "Change plan" was why I was trying to call.
GetHuman-dienerla's review of LivingSocial customer service
GetHuman: So how would you sum up your experience for GetHuman's LivingSocial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-dienerla: Clarification for COSTCO Membership deal
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-dienerla: THIS IS WHAT THE DEAL SAYS:*As part of this exclusive offer, all new members will receive:** $** Costco Cash Card** Exclusive coupons good for * free Kirkland Signature* products:** AA Batteries **-pack ($**.** value) ** Food Court Pizza ($*.** value) ** Organic Tortilla Chips ($*.** value) ** Plus, $** off an order of $*** or more at Costco.com (included in coupon mailer)**I bought the deal - but to me -it said * coupons - pizza, batteries, chips. But the other line said * Kirkland ITEMS and it was a separate heading so I thought I would get the * Kirkland Coupons in Addition to the pizza, batteries, and chips.**Very misleading! Think it should be written differently!
GetHuman: Let's quantify your experience contacting LivingSocial. On a scale of 1 to 5, how easy is it go get help on a LivingSocial problem?
GetHuman-dienerla: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-dienerla: I'd give them a five out of five on communication.
GetHuman: And what about LivingSocial's ability to quickly and effectively address your problem?
GetHuman-dienerla: For that I would say five out of five.
GetHuman: And finally- any advice for other LivingSocial customers?
GetHuman-dienerla: Call them early in the day or late. Don't forget any personal or account information you might need for LivingSocial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-dienerla taken from his LivingSocial customer service problem that occurred on November 22nd, 2017.