LivingSocial: After getting bad customer service from the loc...
A LivingSocial customer review by GetHuman user GetHuman-54564 from November 16th, 2017
Background on GetHuman-54564's case
GetHuman: GetHuman-54564 - can you tell our other LivingSocial customers when your case took place?
GetHuman-54564: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to LivingSocial, and if so, how?
GetHuman: And which of these common LivingSocial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-54564 a list of common LivingSocial problems)
GetHuman-54564: "Change a Booking" was why I was trying to call.
GetHuman-54564's review of LivingSocial customer service
GetHuman: So how would you sum up your experience for GetHuman's LivingSocial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-54564: After getting bad customer service from the location I made a purchase for, I received the same poor treatment from a LivingSocial rep. and when I asked for his Supervisor, I was treated with a sarcastic tone and placed on hold for ** minutes before I just gave up. They lost my business and although that's not much to them now, it's going to effect their business into the tens of thousands when I mention this to my network of friends and peers.
GetHuman: Let's quantify your experience contacting LivingSocial. On a scale of 1 to 5, how easy is it go get help on a LivingSocial problem?
GetHuman-54564: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-54564: I'd give them a one out of five on communication.
GetHuman: And what about LivingSocial's ability to quickly and effectively address your problem?
GetHuman-54564: For that I would say five out of five.
GetHuman: And finally- any advice for other LivingSocial customers?
GetHuman-54564: Call them early in the day or late. Don't forget any personal or account information you might need for LivingSocial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-54564 taken from his LivingSocial customer service problem that occurred on November 9th, 2017.