Los Angeles Metro Public Transporation (MTA): Complaint

A Los Angeles Metro Public Transporation (MTA) customer review by GetHuman user GetHuman-saftypin from December 7th, 2017

Background on GetHuman-saftypin's case

GetHuman: GetHuman-saftypin - can you tell our other Los Angeles Metro Public Transporation (MTA) customers when your case took place?
GetHuman-saftypin: Yes. It was morning, on November 30th.
GetHuman: Did you reach out to Los Angeles Metro Public Transporation (MTA), and if so, how?
GetHuman-saftypin: I used the 323-466-3876 number I found for on the GetHuman Los Angeles Metro Public Transporation (MTA) customer phone number page I was on: Los Angeles Metro Public Transporation (MTA) Customer Service Phone Number
GetHuman: And which of these common Los Angeles Metro Public Transporation (MTA) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-saftypin a list of common Los Angeles Metro Public Transporation (MTA) problems)
GetHuman-saftypin: "Cancel booking" was why I was trying to call.

GetHuman-saftypin's review of Los Angeles Metro Public Transporation (MTA) customer service

GetHuman: So how would you sum up your experience for GetHuman's Los Angeles Metro Public Transporation (MTA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-saftypin: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-saftypin: The bus driver after letting my fiance off closed the door on me and my newborn baby I was holding and refused to let me off. My husband started yekking to let his daughter and I off the bus driver said no.Then started to drive across the street then slammed on the brakes as i got to the front of the bus. I almost lost grip of my newborn then said She will never pick us uo again never in my life was i ever treated this way my newborn baby could have been seriously injured people that act this way shouldn't be allowed to drive a bus for anyone.
GetHuman: Let's quantify your experience contacting Los Angeles Metro Public Transporation (MTA). On a scale of 1 to 5, how easy is it go get help on a Los Angeles Metro Public Transporation (MTA) problem?
GetHuman-saftypin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-saftypin: I'd give them a four out of five on communication.
GetHuman: And what about Los Angeles Metro Public Transporation (MTA)'s ability to quickly and effectively address your problem?
GetHuman-saftypin: For that I would say three out of five.
GetHuman: And finally- any advice for other Los Angeles Metro Public Transporation (MTA) customers?
GetHuman-saftypin: Call them early in the day or late. Don't forget any personal or account information you might need for Los Angeles Metro Public Transporation (MTA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-saftypin taken from his Los Angeles Metro Public Transporation (MTA) customer service problem that occurred on November 30th, 2017.

Los Angeles Metro Public Transporation (MTA)

2.71 of 5 stars | 34 reviews

GetHuman-saftypin's Los Angeles Metro Public Transporation (MTA) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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