Los Angeles Metro Public Transporation (MTA): i called regarding a mistake made with a tap pa...
A Los Angeles Metro Public Transporation (MTA) customer review by GetHuman user ~paula t from November 4th, 2017
Background on ~paula t's case
GetHuman: ~paula t - can you tell our other Los Angeles Metro Public Transporation (MTA) customers when your case took place?
~paula t: Yes I can. It was late at night, on October 26th.
GetHuman: Did you reach out to Los Angeles Metro Public Transporation (MTA), and if so, how?
GetHuman: And which of these common Los Angeles Metro Public Transporation (MTA) customer issues best describes the reason you wanted to talk to them?
(Shows ~paula t a list of common Los Angeles Metro Public Transporation (MTA) problems)
~paula t: "Make a booking" was why I was trying to call.
~paula t's review of Los Angeles Metro Public Transporation (MTA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Los Angeles Metro Public Transporation (MTA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paula t: i called regarding a mistake made with a tap pass and was treated horribly.. I called back and received better treatment but mta needs to review its regional policy on reimbursement for a mistake that they knew customers would make yet failed to inform them of in regard to tap weekly passes.
GetHuman: Let's quantify your experience contacting Los Angeles Metro Public Transporation (MTA). On a scale of 1 to 5, how easy is it go get help on a Los Angeles Metro Public Transporation (MTA) problem?
~paula t: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paula t: I'd give them a two out of five on communication.
GetHuman: And what about Los Angeles Metro Public Transporation (MTA)'s ability to quickly and effectively address your problem?
~paula t: For that I would say five out of five.
GetHuman: And finally- any advice for other Los Angeles Metro Public Transporation (MTA) customers?
~paula t: Call them early in the day or late. Don't forget any personal or account information you might need for Los Angeles Metro Public Transporation (MTA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paula t taken from his Los Angeles Metro Public Transporation (MTA) customer service problem that occurred on October 26th, 2017.