Lowe's: Hey, Jimmy the Grandpa at store **** Thank you...
A Lowe's customer review by GetHuman user ~Rob and Bob from November 15th, 2017
Background on ~Rob and Bob's case
GetHuman: ~Rob and Bob - can you tell our other Lowe's customers when your case took place?
~Rob and Bob: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Rob and Bob a list of common Lowe's problems)
~Rob and Bob: "Cancel order" was why I was trying to call.
~Rob and Bob's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rob and Bob: Hey, Jimmy the Grandpa at store **** Thank you for your wonderful service and advise. Our backsplash looks wonderful thanks to your help
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Rob and Bob: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rob and Bob: I'd give them a two out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Rob and Bob: For that I would say three out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Rob and Bob: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rob and Bob taken from his Lowe's customer service problem that occurred on November 14th, 2017.