Lowe's: I visited your North Etobicoke store, March *th...
A Lowe's customer review by GetHuman user ~sds6565 from November 15th, 2017
Background on ~sds6565's case
GetHuman: ~sds6565 - can you tell our other Lowe's customers when your case took place?
~sds6565: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~sds6565 a list of common Lowe's problems)
~sds6565: "Warranty claim" was why I was trying to call.
~sds6565's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sds6565: I visited your North Etobicoke store, March *th, ****, investigating a flooring product.*I was served by "Mohamad" I appreciate the great customer service and his attention to detail. He certainly went the extra mile.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~sds6565: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sds6565: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~sds6565: For that I would say four out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~sds6565: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sds6565 taken from his Lowe's customer service problem that occurred on November 14th, 2017.