Lowe's: My husband and I were in lowes,in the plumbing...
A Lowe's customer review by GetHuman user ~K&C from November 9th, 2017
Background on ~K&C's case
GetHuman: ~K&C - can you tell our other Lowe's customers when your case took place?
~K&C: Yes I can. It was evening, on November 1st.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~K&C a list of common Lowe's problems)
~K&C: "Cancel order" was why I was trying to call.
~K&C's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~K&C: My husband and I were in lowes,in the plumbing department on March **th,we had Dean Gaskarth help us find what we needed to renovate our bathroom.He was extremely helpful,went out of his way to make sure to look for everything that we needed!! We had never had such good service,and the second time we went back,he remembered us right away and exactly what we had purchased before!We will definitely go back,and have been telling friends !I truly think Dean Gaskarth deserves a big raise,and a promotion!!!!!!We have been to other departments at lowes,and the service was definite not the same as we received from Dean!
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~K&C: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~K&C: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~K&C: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~K&C: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~K&C taken from his Lowe's customer service problem that occurred on November 1st, 2017.