Lowe's: Store Manager Michael Wasserman and Sales Manag...
A Lowe's customer review by GetHuman user ~Josh from November 3rd, 2017
Background on ~Josh's case
GetHuman: ~Josh - can you tell our other Lowe's customers when your case took place?
~Josh: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Josh a list of common Lowe's problems)
~Josh: "Returns" was why I was trying to call.
~Josh's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Josh: Store Manager Michael Wasserman and Sales Manager alvarado junior @ store *** provided me with excellent service and products. Congratulations to Mr Wasserman for his wonderful communication with customers and employees. Great Team. I was going to give up on Lowes after a bad experience @ store **** but Mr Wasserman made me change my mind and earned a loyal customer.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Josh: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Josh: I'd give them a two out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Josh: For that I would say three out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Josh: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Josh taken from his Lowe's customer service problem that occurred on October 31st, 2017.