Lowe's: Thanks to Mark Richey @ your Florence, AL. plum...
A Lowe's customer review by GetHuman user ~Max Gee from November 21st, 2017
Background on ~Max Gee's case
GetHuman: ~Max Gee - can you tell our other Lowe's customers when your case took place?
~Max Gee: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Max Gee a list of common Lowe's problems)
~Max Gee: "Product issue" was why I was trying to call.
~Max Gee's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Max Gee: Thanks to Mark Richey @ your Florence, AL. plumbing dept. for super service. Retailers need more people like Mark.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Max Gee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Max Gee: I'd give them a three out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Max Gee: For that I would say four out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Max Gee: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Max Gee taken from his Lowe's customer service problem that occurred on November 13th, 2017.