Lowe's: Visited the SW Concord Store ***** and was ably...
A Lowe's customer review by GetHuman user GetHuman-185646 from October 31st, 2017
Background on GetHuman-185646's case
GetHuman: GetHuman-185646 - can you tell our other Lowe's customers when your case took place?
GetHuman-185646: Sure. It was evening, on October 23rd.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-185646 a list of common Lowe's problems)
GetHuman-185646: "Installation/delivery" was why I was trying to call.
GetHuman-185646's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-185646: Visited the SW Concord Store ***** and was ably assisted by Debra Walker, the most consummate professional, you could ever imagine in the Lighting Dept. Ms. Walker, not only possesses technical knowledge but goes out of way to educate you the consumer, makes you feel at ease and makes you want to look for her whenever you have a need related to her area and beyond. Truly excellent in every category.... C.Mays, Concord,NC
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
GetHuman-185646: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-185646: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
GetHuman-185646: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
GetHuman-185646: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-185646 taken from his Lowe's customer service problem that occurred on October 23rd, 2017.