Lowe's: We got immediate help from Naresh Dubey with th...
A Lowe's customer review by GetHuman user ~Irene Tomasi from November 5th, 2017
Background on ~Irene Tomasi's case
GetHuman: ~Irene Tomasi - can you tell our other Lowe's customers when your case took place?
~Irene Tomasi: Yes I can. It was morning, on November 2nd.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Irene Tomasi a list of common Lowe's problems)
~Irene Tomasi: "Change order" was why I was trying to call.
~Irene Tomasi's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Irene Tomasi: We got immediate help from Naresh Dubey with the purchase of a Ride-on Lawn Mower. He was very patient answering all our questions and a very big help in choosing the right mower for us. He took us to the cashier and explained payment options and extended warranty. He had the the mower checked before we picked it up. He also called us after we got the mower to ask how the mower was and if all was okay. To us he was the best salesman we have ever seen. We recommend Naresh very highly. He is a good salesman and a gentleman. Thank you Naresh.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Irene Tomasi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Irene Tomasi: I'd give them a three out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Irene Tomasi: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Irene Tomasi: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Irene Tomasi taken from his Lowe's customer service problem that occurred on November 2nd, 2017.