Lowe's: hi i was in the flooring department for the thi...

A Lowe's customer review by GetHuman user ~sara from November 16th, 2017

Background on ~sara's case

GetHuman: ~sara - can you tell our other Lowe's customers when your case took place?
~sara: Sure. It was morning, on November 7th.
GetHuman: Did you reach out to Lowe's, and if so, how?
~sara: I used the 800-445-6937 number I found for on the GetHuman Lowe's customer phone number page I was on: Lowe's Customer Service Phone Number
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~sara a list of common Lowe's problems)
~sara: "Change order" was why I was trying to call.

~sara's review of Lowe's customer service

GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sara: hi i was in the flooring department for the third time in * months and each and evrytime i was help by gary in the flooring departmentand he was amazing.He me with my backsplash in the kitchen then he help me with all my hardwood in my home.With his help i redid my kitchen and all my house with hardwwod.Gary was exceptonal at what he does and i have told all my friend and co-workers to to lowes and see Gary in flooring at lowes thank you so much.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~sara: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sara: I'd give them a four out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~sara: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~sara: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sara taken from his Lowe's customer service problem that occurred on November 7th, 2017.

Lowe's

3.75 of 5 stars | 52 reviews

~sara's Lowe's Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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