LuggageOnline.com: No one ever answers the phone or picks up. No...
A LuggageOnline.com customer review by GetHuman user ~skeatsgirl from November 19th, 2017
Background on ~skeatsgirl's case
GetHuman: ~skeatsgirl - can you tell our other LuggageOnline.com customers when your case took place?
~skeatsgirl: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to LuggageOnline.com, and if so, how?
GetHuman: And which of these common LuggageOnline.com customer issues best describes the reason you wanted to talk to them?
(Shows ~skeatsgirl a list of common LuggageOnline.com problems)
~skeatsgirl: "Warranty claim" was why I was trying to call.
~skeatsgirl's review of LuggageOnline.com customer service
GetHuman: So how would you sum up your experience for GetHuman's LuggageOnline.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skeatsgirl: No one ever answers the phone or picks up. No email addresses to contact them. They own us $*** in refund from a month ago and still waiting. Starting to wonder if this company is a scam.
GetHuman: Let's quantify your experience contacting LuggageOnline.com. On a scale of 1 to 5, how easy is it go get help on a LuggageOnline.com problem?
~skeatsgirl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skeatsgirl: I'd give them a one out of five on communication.
GetHuman: And what about LuggageOnline.com's ability to quickly and effectively address your problem?
~skeatsgirl: For that I would say two out of five.
GetHuman: And finally- any advice for other LuggageOnline.com customers?
~skeatsgirl: Call them early in the day or late. Don't forget any personal or account information you might need for LuggageOnline.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skeatsgirl taken from his LuggageOnline.com customer service problem that occurred on November 15th, 2017.