LuggageOnline.com: Ordered an item from LuggageOnline ******** for...
A LuggageOnline.com customer review by GetHuman user ~rcb1948 from November 8th, 2017
Background on ~rcb1948's case
GetHuman: ~rcb1948 - can you tell our other LuggageOnline.com customers when your case took place?
~rcb1948: Yeah. It was evening, on November 2nd.
GetHuman: Did you reach out to LuggageOnline.com, and if so, how?
GetHuman: And which of these common LuggageOnline.com customer issues best describes the reason you wanted to talk to them?
(Shows ~rcb1948 a list of common LuggageOnline.com problems)
~rcb1948: "Returns" was why I was trying to call.
~rcb1948's review of LuggageOnline.com customer service
GetHuman: So how would you sum up your experience for GetHuman's LuggageOnline.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rcb1948: Ordered an item from LuggageOnline ******** for Christmas. Plenty of time right? On ******** I noticed on UPS tracking data that item was scheduled to be delivered *****-********. I called LuggageOnline. The LuggageOnline agent cancelled the order and placed a new one with * day shipping (which was being offered to all online). His call not mine. On ******** I noticed on UPS tracking that the package would be delivered *****-********--AFTER CHRISTMAS. They have a tab where you can print a "gift voucher" telling someone that you ordered something from these dopes, but it didn't arrive. How nice of them! I happened to notice that the original shipment--which I could still track on UPS--had actually arrived in my town on ******** at exactly the time I was talking to the first agent. I called LuggageOnline customer service again. They informed me the item was now on back order. As for the original shipment. It was rerouted and could not be rerouted again back to me.**So, what
GetHuman: Let's quantify your experience contacting LuggageOnline.com. On a scale of 1 to 5, how easy is it go get help on a LuggageOnline.com problem?
~rcb1948: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rcb1948: I'd give them a two out of five on communication.
GetHuman: And what about LuggageOnline.com's ability to quickly and effectively address your problem?
~rcb1948: For that I would say three out of five.
GetHuman: And finally- any advice for other LuggageOnline.com customers?
~rcb1948: Call them early in the day or late. Don't forget any personal or account information you might need for LuggageOnline.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rcb1948 taken from his LuggageOnline.com customer service problem that occurred on November 2nd, 2017.