Luxottica: Recording informs customer that they are in a m...

A Luxottica customer review by GetHuman user ~Million from November 17th, 2017

Background on ~Million's case

GetHuman: ~Million - can you tell our other Luxottica customers when your case took place?
~Million: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Luxottica, and if so, how?
~Million: I used the 800-343-5594 number I found for on the GetHuman Luxottica customer phone number page I was on: Luxottica Customer Service Phone Number
GetHuman: And which of these common Luxottica customer issues best describes the reason you wanted to talk to them?
(Shows ~Million a list of common Luxottica problems)
~Million: "Complaint" was why I was trying to call.

~Million's review of Luxottica customer service

GetHuman: So how would you sum up your experience for GetHuman's Luxottica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Million: Recording informs customer that they are in a meeting. Gives instructions about mailing glasses or going online to website. No offer to leave name and number for a call back.
GetHuman: Let's quantify your experience contacting Luxottica. On a scale of 1 to 5, how easy is it go get help on a Luxottica problem?
~Million: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Million: I'd give them a three out of five on communication.
GetHuman: And what about Luxottica's ability to quickly and effectively address your problem?
~Million: For that I would say four out of five.
GetHuman: And finally- any advice for other Luxottica customers?
~Million: Call them early in the day or late. Don't forget any personal or account information you might need for Luxottica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Million taken from his Luxottica customer service problem that occurred on November 13th, 2017.

Luxottica

5.00 of 5 stars | 17 reviews

~Million's Luxottica Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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