after tonights experience i will never use lyft...
A Lyft customer review by GetHuman user ~Anonymous from November 28th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Lyft customers when your case took place?
~Anonymous: Yes I can. It was morning, on November 24th.
GetHuman: Did you reach out to Lyft, and if so, how?
GetHuman: And which of these common Lyft customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Lyft problems)
~Anonymous: "Update account information" was why I was trying to contact.
~Anonymous's review of Lyft customer service
GetHuman: So how would you sum up your experience for GetHuman's Lyft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: after tonights experience i will never use lyft again im going back to uber because the service is QUALITY and right now i could careless about the cost tonight this lyft driver shamora CDG**** had the nerve to drop me off and not end the right and as im typing this the ride still hasn't ended and she answered her phone to tell me that it died on her and for me to cancel the ride and hung up it is now *:**am i have been home since **:**am i called the service line after sending a help email which is **** by the way and the woman says she cant help me to anyone reading this go to UBER dont deal with this trash
GetHuman: Let's quantify your experience contacting Lyft. On a scale of 1 to 5, how easy is it go get help on a Lyft problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Lyft's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Lyft customers?
~Anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Lyft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Lyft customer service problem that occurred on November 24th, 2017.