MSN: Well, this person solved one problem for me, bu...
A MSN customer review by GetHuman user ~anonymousse from November 22nd, 2017
Background on ~anonymousse's case
GetHuman: ~anonymousse - can you tell our other MSN customers when your case took place?
~anonymousse: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to MSN, and if so, how?
GetHuman: And which of these common MSN customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymousse a list of common MSN problems)
~anonymousse: "Complaint" was why I was trying to call.
~anonymousse's review of MSN customer service
GetHuman: So how would you sum up your experience for GetHuman's MSN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymousse: Well, this person solved one problem for me, but could not solve the major issue of adding me as a primary person on the account. I had to ask twice to have something repeated and had to restate my primary reason for calling at least four times. The person helping me seemed to be working off a standard playbook so I had the feeling I wasn't really connecting with this person. I was fobbed off with a website called membercenter.msn.com so hopefully with only another half hour wasted or so, we can get the problem solved.
GetHuman: Let's quantify your experience contacting MSN. On a scale of 1 to 5, how easy is it go get help on a MSN problem?
~anonymousse: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymousse: I'd give them a one out of five on communication.
GetHuman: And what about MSN's ability to quickly and effectively address your problem?
~anonymousse: For that I would say one out of five.
GetHuman: And finally- any advice for other MSN customers?
~anonymousse: Call them early in the day or late. Don't forget any personal or account information you might need for MSN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymousse taken from his MSN customer service problem that occurred on November 17th, 2017.